For technical support, questions about your account, or issues with the cluster, please contact our support team. We are here to help you with any problems you may encounter while using the DSI computing resources.
Contact DSI Support
Click the message icon in the bottom-right corner of this page to send a request directly to the DSI support team. Your submission will create a support ticket so our team can follow up with you.
If you prefer to contact us by email, write to dsisupport@uchicago.edu. Your email will also create a support ticket.
Slack Support
You can also reach us on the DSI Slack workspace in the channel:
#dsi-cluster-information
This is a good place to ask quick questions, get updates, and see answers to common issues from the community and staff. If your issue is sensitive or involves account details, please use email instead.
Before You Contact Us
To help us resolve your issue as quickly as possible, please include the following information in your support request or email when relevant:
- Your CNetID
- The Job ID of any relevant jobs
- The full path to any relevant scripts, data, or output files
- A clear description of the problem you are experiencing
- The exact error messages you received, copied and pasted if possible